Frequently Asked Questions

Browse our collection, add items to your bag and choose from the secure payment methods available on your device at checkout, including Razorpay or Cash on Delivery.

Yes. WhatsApp support remains available when you want help with measurements, styling, matching accessories or delivery. Orders are completed securely through the shopping bag using an available payment method.

Share your preferred cut, fabric, beadwork and measurements through our Custom Request form or directly on WhatsApp. We provide material options and a confirmed price before crafting begins.

Custom blouses, handcrafted bangles and bespoke earrings typically take 5 to 10 business days, depending on the complexity of the handwork. Ready-to-wear pieces ship within 24 to 48 hours.

We deliver across Sri Lanka, India and the GCC—including Oman, the United Arab Emirates, Saudi Arabia, Qatar, Kuwait and Bahrain—as well as through worldwide international express shipping.

Stock dispatches from Visakhapatnam. Temporary planning estimates after dispatch are India 2–5 business days, Sri Lanka 2–4, Oman and the UAE 3–5, other GCC destinations 3–6, and other international destinations 4–8. Your exact estimate is calculated from the delivery postcode using DHL live rating when available.

We accept exchanges on unworn ready-to-wear items within 14 days of receipt. Custom tailored blouses and bespoke accessories are non-refundable because they are personalized, but include complimentary sizing alterations.