1. Information We Collect
We collect personal information that you provide when placing an order, requesting custom blouses or jewelry, or contacting us via WhatsApp. This includes your name, contact phone number, shipping address, email, garment measurements, customer-account identifier, saved bag, style preferences and order history. If you choose to use them, we also collect profile and product-review photos, ratings, review comments and customer-support chat messages.
With your permission, the Amara Krti Shopping app may use your device's precise or approximate location to help prefill a delivery address. Location is not shown to other customers. The app also registers a device installation identifier and notification token so that it can deliver new-stock and order-status notifications.
2. How We Use Your Information
We use your information strictly to process orders, tailor custom garments to your exact measurements, arrange shipping across Sri Lanka, India and the GCC, preserve a signed-in customer's bag, display completed orders, provide customer support, show verified product reviews to shoppers and send order or stock notifications. We do not use precise location for advertising.
3. Data Protection & Security
Your data is kept confidential and is never sold or rented to third parties. Payments are processed by Razorpay, customer authentication is provided by Firebase Authentication, and restricted operational order records may be stored in Amara Krti's private Google Workspace spreadsheet. These providers process data under their own security and privacy terms. Delivery and payment details may also be shared with payment, email and courier service providers only when needed to complete an order. Data is encrypted in transit and is not sold or rented for advertising.
If you opt in to WhatsApp order updates or message our WhatsApp Business number, your phone number and relevant message or order details are processed through Meta's WhatsApp Business Platform so that Amara Krti can answer you and send the requested service updates. You can opt out of proactive updates at any time by replying STOP.
4. Retention & Your Choices
You may change or remove saved addresses and profile details from your customer account. Profile images, preferences, saved bag data, support messages and review content are kept while your account is active or while needed to provide the service. Order, invoice, payment and fraud-prevention records may be retained where required for tax, accounting, consumer-protection or legal obligations.
5. Request Account & Data Deletion
To delete your Amara Krti Shopping account, email support@amarakrti.com from the email address registered to your account with the subject “Delete my Amara Krti account”. We may ask you to verify ownership of the account before deletion. We will remove the account, profile, saved addresses, preferences, saved bag, support chat and associated review photos and comments within 30 days, except records that must be retained for the legal purposes described above.
